2014, № 8 (169)

Tvauri R., Chmyshenko E. IMPROVEMENT IN THE QUALITY OF HOUSING AND PUBLIC UTILITY SERVICESQuality afford problems of housing and public utility services are studied, the model of service quality is presented, upside potentials of service quality are identified by management organizations on the basis of QFD methodology. Key words: housing and public utility services, service quality, management company, QFD methodology.

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About this article

Authors: Chmyshenko E.G., Tvauri R.G.

Year: 2014

Editor-in-chief

Sergey Aleksandrovich
MIROSHNIKOV

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