Pikulev E.I.
ABOUT INTRODUCTION OF SYSTEMS OF QUALITY MANAGEMENT IN COMMERCIAL BANKS ^{[№ 2 ' 2008]}
The reasons of introduction of quality management systems in Russian banks are researched in this article, also general principals of standard ISO 9001 using in bank sphere are analyzed, and appraisal of advantages of SMK projects introduction is given here. The attempt of analysis of existing situation of SMK introduction in Russian commercial banks is made and examples of introduction are given in this work.